All Polices

NHS Zero Tolerance Policy

This Practice operates a zero tolerance policy towards harassment and abuse of staff or patients, which includes (but is not limited to ) homophobia, biphobia, transphobia, racism, sexism, ageism or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief. Violence and/or abuse will not be tolerated under any circumstances and may result in removal from the patient list.  The full policy is displayed in the waiting area at all sites.

Practice Charter

Practice Responsibilities

You can expect to be treated with courtesy by everyone working at the practice.Confidentiality is guaranteed at all times.You have a right to information and are encouraged to ask questions about your health.Advice on self-help for minor illness is available from the nurse. If you are too ill to attend and need to see a doctor you can expect a home visit. Please ring before 11.00am except in an emergency.You are entitled to complain to the practice manager who will either see you or will reply to written complaints as soon as possible.

Patients’ Responsibilities

You have a responsibility to be courteous to practice staff.You should keep the appointments you have made or you should give reasonable notice if you wish to cancel them.Please be on time.Please refrain from asking for extra people to be seen on an appointment.You alone are responsible for the healthiness of your lifestyle.

Leeds Clinical Commissioning Group

The practice is part of Leeds Clinical Commissioning Group.

Accountable / Named GP

All patients have a named accountable GP who has the overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice. They will also work with other relevant professionals, who are involved in your care, to ensure that any care package you require meets your individual needs. As a patient you do not have to take any further action. We are informing patients of their allocated GP as they contact the practice but if you would like to know who your or your child’s allocated GP is please ask at reception or telephone the practice.

Preference of GP

Each patient is able to express a preference to see a GP of choice. We will try to accommodate this where we can but it may not always be possible as the preferred GP may not hold surgeries every day or may be on leave.