Practice Charter

Practice Responsibilities

You can expect to be treated with courtesy by everyone working at the practice.Confidentiality is guaranteed at all times.You have a right to information and are encouraged to ask questions about your health.Advice on self-help for minor illness is available from the nurse. If you are too ill to attend and need to see a doctor you can expect a home visit. Please ring before 11.00am except in an emergency.You are entitled to complain to the practice manager who will either see you or will reply to written complaints as soon as possible.

Patients’ Responsibilities

You have a responsibility to be courteous to practice staff.You should keep the appointments you have made or you should give reasonable notice if you wish to cancel them.Please be on time.Please refrain from asking for extra people to be seen on an appointment.You alone are responsible for the healthiness of your lifestyle.