This Practice operates a zero tolerance policy towards harassment and abuse of staff or patients, which includes (but is not limited to ) homophobia, biphobia, transphobia, racism, sexism, ageism or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief. Violence and/or abuse will not be tolerated under any circumstances and may result in removal from the patient list. The full policy is displayed in the waiting area at all sites.